Support

Need help with a tunnel or account? Email support@portlark.com.

Include the details that help

Tell us your operating system, client version, tunnel ID, the time of the problem (with timezone), and the error message. Never send passwords, tokens, or authorization codes.

Troubleshooting

Confirm your local service is running and reachable at the configured address. Check that the CLI is connected, your trial has not expired, and the tunnel is not already running on another device.

Report abuse

Report phishing, malware, or other misuse to abuse@portlark.com. Include the public URL and a short description.

Beta access

Contact support to request a trial extension or approved TCP access. Requests are reviewed individually.